Refund & Cancellation Policy
Effective and last updated: 29 July 2026
1. Written Quotation Controls
The quotation, invoice or signed agreement for a specific service controls where it differs from this general Policy.
2. Deposits
Deposits may reserve instructor time, assessments, sourcing, travel, facility use or preparation. A deposit may be non-refundable once work, sourcing, booking or third-party commitments begin, subject to mandatory consumer rights.
3. Client Cancellation
Cancellation should be submitted in writing as early as possible. Late cancellation, nonattendance or failure to present a suitable dog may result in loss of the session or deposit.
4. Rescheduling
One reasonable reschedule may be allowed when notice requirements are met and capacity permits. Repeated changes may require a new booking or fee.
5. Academy Cancellation
If K9 Elite Philippines cancels and cannot reasonably reschedule, the unused amount paid directly for the cancelled service will be refunded or credited, excluding properly incurred third-party costs where permitted.
6. Removal for Safety or Breach
Removal for undisclosed aggression, unsafe conduct, animal welfare concerns, harassment, illegal activity or material breach may be non-refundable to the extent permitted by law.
7. Imported Dogs
Sourcing, reservation, veterinary, transport, documentation and import expenses are governed by a separate agreement and may become non-refundable when committed to third parties.
8. Online Academy Digital Courses
Digital course purchases are activated electronically after successful payment confirmation. Because access to digital course content may begin promptly after purchase, refund requests are assessed according to the circumstances, including whether access was activated or substantial course content was accessed, while preserving any refund or consumer rights that cannot be excluded under Philippine law.
If a duplicate charge, incorrect course activation, verified technical failure preventing reasonable access, or other payment problem occurs, contact us promptly with the account email and transaction details so the matter can be reviewed. A payment dispute or chargeback may result in suspension of the related course access while the transaction is investigated.
9. How to Request
Submit requests to k9elite.ph@gmail.com with booking details and the reason for the request.
