Complaints & Dispute Resolution Policy

Effective and last updated: 29 July 2026

1. Raising a Concern

We encourage clients to raise concerns promptly and respectfully so facts can be reviewed while records and events remain clear.

2. Written Complaint

Send a complaint to k9elite.ph@gmail.com with your name, contact details, dates, service, persons involved, a factual description and the outcome requested.

3. Review

We may request records, interviews, photographs, veterinary documents or other relevant information. Safety, animal welfare, confidentiality and due process will be considered.

4. Response

We aim to acknowledge a complaint within a reasonable period and provide a written outcome after adequate review. Complex matters may require additional time.

5. Good-Faith Resolution

Possible outcomes may include explanation, corrective action, rescheduling, credit, refund where justified, policy review or refusal of further service.

6. External Rights

This process does not remove any right to approach a competent regulator, consumer authority, court, National Privacy Commission or law-enforcement agency.