Frequently Asked Questions
Course access, payments, certificates and training guidance.
How long do I have access to a purchased course?
Course access remains available while your enrollment is active. Completed courses keep their certificate available from My Courses. If your account shows an unexpected access issue, contact K9 Elite Philippines.
Can I train from my phone?
Yes. The academy is responsive and designed for desktop, tablet and mobile use. For practical training sessions, use a device placement that lets you review the lesson safely before working with your dog.
Do I receive a certificate?
Eligible online courses provide a K9 Elite Philippines Online Course Certificate of Completion after 100% lesson completion. This confirms online course completion only.
Is the online certificate an official practical K9 certification?
No. Official practical certification requires a separate on-site examination and evaluation at the K9 Elite Philippines training facility.
What happens after payment?
PayMongo confirms the successful payment and the academy automatically creates your course enrollment. Return to My Courses or the Dashboard to begin training.
Can I purchase courses separately?
Yes. Specialist mini-courses and larger programs can be purchased individually unless a specific bundle is offered.
Can I use the same account for several courses?
Yes. All purchased courses appear in the same My Courses library and progress is tracked separately for each course.
What if a dog is stressed, fearful or physically uncomfortable?
Stop the exercise, reduce difficulty and work within the dog’s ability. For health concerns or pain, consult a qualified veterinarian before continuing training.
Need help with your account?
For course access or payment questions, contact the K9 Elite Philippines team.
Contact K9 Elite Philippines